Answers to FAQ:
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Q: Where can I buy the golo connector?
A: For Chinese users: official store in TMall or domestic agents
For other users: eBay or overseas agents
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Q: What is the use of golo connector?
A: The golo connector can be used for remote diagnosis, car inspection, fault alert, anti-theft alarm, driving behavior, e-fence, driving record, and car monitor.
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Q: Does the golo connector support TOYOTA?
A: Yes! The golo connector supports all mainstream car models on the market.
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Q: Does the golo connector cause damage to the battery of my car?
A: The golo connector does not cause any damage to the battery of your car, because the golo connector consumes low power and can automatically sleep.
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Q: How to install the golo connector?
A: Plug the golo connector into the DLC of your car. The location of DLC varies with car model. Usually the DLC is under the steering wheel, on upper right of accelerator.
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Q: Sometimes the golo connector gets hot when I use it. Is it normal?
A: It is normal. Just like that mobile phones will get hot when used for a long time.
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Q: What is the difference between golo¹ and golo³ connectors?
A: golo³ connector provides more functions than golo¹ connector. For details, see the following table:
Function golo¹ golo³ Remote Diagnosis √ √ Clear Codes √ √ Local Diagnosis √ √ Car Inspection √ √ Car Security Fault Alert √ Anti-theft Alarm √ Driving Behavior √ Travel Manage √ E-Fence √ Map Service Car Monitor √ Driving Record √ E-Fence √ Mileage Maintenance Alert √ Next Maintenance Alert √ √ Insurance Expiry Alert √ √ MOT Expiry Alert √ √ IM Contacts √ √ Messages √ √ Share √ √ Location Mode GPS Communication Mode Bluetooth CDMA2000/WCDMA On-board WiFi √ -
Q: What can I do when there is no response after the golo³ connector is plugged?
A: Check whether the LED indicator at the end of the connector lights or flashes. If yes, the connector has turned on the electricity. Please wait with patience. The first startup takes about 3-5 minutes.
If no LED indicator lights or flashes, please check whether the connector is plugged properly, and the car is in waken state. If all conditions meet requirements, and no LED indicator lights or flashes, please replug the connector. Contact after-sale personnel if there is still no response.
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Q: What do the indicators of the golo³ connector mean?
A: See the following table:
LED Status Meaning Keeps red and green System normal Flashes in green Network connection abnormal Flashes in blue GPS abnormal Flashes in yellow System sleeps Flashes in red System auto updating -
Q: Why does the yellow indicator flash and then all indicators turn off when I use golo³ connector?
A: It means that the connector is going to the sleep status and is normal.
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Q: Why does the red indicator flash when I use golo³ connector?
A: It means that the connector is in the update progress. Please wait until the update finishes.
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Q: Why does the red indicator keep light without the process of flashing in red, green, blue, and yellow when I use golo³ connector?
A: It means that the software needs update. Please contact after-sale personnel for support.
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Q: What can I do if the blue indicator keeps flashing during the use of golo³ connector?
A: When the blue indicator keeps flashing, it means that the GPS does not track the connector.
You can check from the following aspects:
a. Whether the car is in the basement, next to skyscraper, or within dense jungle. These environments affect the GPS function.
b. Whether the plugged connector is covered by any metal. If yes, remove the metal, and ensure that the connector is not interfered by any electricity device.
c. Whether the car windows are posted with thick metal films because they affect the GPS function.
If all preceding conditions are not true and the blue indicator still flashes, replug the connector. Contact after-sale personnel if there is still no response.
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Q: What can I do if the green indicator keeps flashing during the use of golo³ connector?
A: When the green indicator keeps flashing, it means that the connector cannot register to 3G network.
You can check from the following aspects:
a. Whether the plugged connector is covered by any metal. If yes, remove the metal, and ensure that the connector is not interfered by any electricity device.
b. Whether the SIM card is not inserted. If not inserted, Insert based on the instructions on the cover. If inserted, check whether the SIM card is inserted properly. If not inserted properly, insert the SIM card properly.
c. Whether the network data in SIM card is insufficient. If insufficient, please recharge.
d. Whether you are outside the network signal coverage.
If all preceding conditions are not true and the green indicator still flashes, replug the connector. Contact after-sale personnel if there is still no response.
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Q: How much network data does the golo³ connector consume when it is used?
A: The required network data is little if only for data transmission. Usually 60 MB per month is enough.
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Q: How many terminals can the on-board Wi-Fi of the golo³ connector support? What is the Wi-Fi signal coverage?
A: The on-board Wi-Fi supports at least 5 terminals at the same time. The Wi-Fi signal coverage is 10 meters.
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Q: How to turn off the Wi-Fi function of golo³ connector?
A: To turn on/off the on-board Wi-Fi, press the button switch behind the golo³ connector. If the green indicator lights, the on-board Wi-Fi is on. If the yellow indicator lights, the on-board Wi-Fi is off.
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Q: What do the indicators of the golo¹ connector mean?
A: See the following table:
LED Status Meaning Keeps red and blue System normal Blue indicator keeps on and red indicator flashes Terminals, such as mobile phone, and connector communication normal Red and blue indicators off System sleeps -
Q: What can I do when there is no response after the golo¹ connector is plugged?
A: Check whether the LED indicator at the end of the connector lights or flashes or the buzzer rings. If yes, the connector has turned on the electricity. Please wait with patience.
If no LED indicator lights or flashes or the buzzer does not ring, check whether the connector is plugged properly. If the connector is plugged properly and the connector does not response within 3 minutes, replug the connector. Contact after-sale personnel if there is still no response.